Privacy Policy — Ghaya | Reiki & IET in Luxembourg City

The data controller is Jean-Marie Orosco, self-employed practitioner, 1 rue d’Anvers, 1130 Luxembourg, Luxembourg.

Email: jeanmarie.orosco@ghaya.lu

Phone: +352 691 146 398

We collect only the personal data necessary to manage appointments and provide appropriate follow-up, including your first name, surname, contact details (email address and phone number), and any health-related or contextual information that you voluntarily choose to share.

Online bookings are handled through Doctena. Personal data entered through Doctena is processed in accordance with Doctena’s own privacy policy.

Your personal data may be used to:

• manage and administer appointments;

• provide appropriate follow-up;

• respond to enquiries;

• issue invoices and maintain accounting records;

• comply with applicable legal and regulatory obligations.

Personal data is retained for as long as necessary for the purposes for which it was collected and, where applicable, for the periods required by Luxembourg accounting, tax and other legal obligations.

The Ghaya website uses an internal, cookie-free measurement system that records no personal data: only the type of action, the page viewed, the language and the origin of the visit.

The website also uses Google Analytics 4 to understand where visits come from and how visitors move through the site. This tool sets analytics cookies and IP addresses are anonymised. You can refuse these cookies through your browser settings or Google's opt-out browser add-on.

Subject to applicable legal conditions and limitations, you have the right to access, rectify, erase and restrict the processing of your personal data. You may also have the right to object to certain processing activities and to data portability.

To exercise your rights, please contact Jean-Marie Orosco by email at jeanmarie.orosco@ghaya.lu.

You also have the right to lodge a complaint with the Luxembourg National Data Protection Commission (CNPD).

Appropriate technical and organisational measures are implemented to protect your personal data against accidental loss, unauthorised access, alteration or disclosure.